Support
Stuck on a puzzle? The Compass in the game shows the next step. For anything else, the answers are below, and we read every message.
support@northstarpuzzle.app
Tell us your device, its system version and what happened. A screenshot helps.
Write to supportCommon questions
How do I place frost and stars?
Tap a cell once for frost, again for a star, and a third time to clear it. Settings can reverse the order, and the Star / Frost switch on the bar makes a tap place only the mark you chose. With a keyboard, S places a star, F or X frost, and the arrow keys move.
I'm stuck. What now?
Tap the Compass. It shows the next logical step and explains it without revealing the answer. Three compasses a day are free, and NorthStar Pro makes them unlimited. Check shows which of your marks are wrong.
My progress doesn't sync between devices
Progress syncs through iCloud between devices signed in to the same Apple Account. Make sure iCloud is on for every device and give them a moment online. Without iCloud the game keeps everything on the device.
I bought NorthStar Pro, but it is locked
Open Settings in the game and tap Restore Purchases. Pro belongs to your Apple Account, works offline and is shared with your family through Family Sharing.
Does Pro work on my other devices?
Yes. One purchase covers NorthStar on every device with the same Apple Account, the Mac version included once it is out.
How do I get a refund?
Purchases go through Apple, and so do refunds: request one at reportaproblem.apple.com.
What are Ice Cubes?
They protect your streak of Daily Courses. When you miss a day, an Ice Cube covers it and the streak goes on.
How do I start over?
Settings › Reset progress erases your progress on this device and in iCloud. It can't be undone. Your purchase stays.
Can I turn off analytics?
Yes: Settings › Share anonymous usage data. With it off, the game sends no usage data at all. The Privacy Policy lists what it sends when it is on.
How do I join the beta?
Install TestFlight from the App Store, then open the beta link on your iPhone or iPad. Until launch day, the Daily Course in the beta plays test courses numbered T1, T2 and so on. Send feedback with a screenshot straight from TestFlight.